FAQ

Frequently Asked Questions

1. What are my payment options?

We accept PayPal, credit card, Afterpay & ZIP.

2. How long will it take until I receive my order?

Current turnaround time is anywhere from 1-4 weeks. Current production time is always at the top of the webpage. We appreciate your patience in waiting for your order. We do our best to get orders out ASAP. If you need a rush order you can contact us to see if it’s possible first. Please note: There will be a rush order fee.

3. How long will my shipping take to arrive after it’s been posted?

We ship via Australia Post. Their shipping time varies but once posted you will receive tracking details for you to follow. You’ll receive this tracking number via email or text message (whichever method you checkout with when ordering). Please ensure you check your junk folder.

4. What happens if my order arrives damaged or broken?

We do our best to ensure appropriate packaging when posting your items however damage can sometimes happen during transit. Please contact us as soon as you receive your damaged order, however as per their policy, customers must take their damaged items to their nearest Australia Post Office to lodge a damage claim. Australia Post will assess the damage and process any applicable compensation.

2. Lost items - If your order has not arrived please check the tracking details. If it appears lost, contact us and we can assist in lodging a claim with Australia Post - alternatively you can also do this yourself.

3. We do not issue refunds or replacements for damaged items as it is the responsibility of Australia Post. Australia Post will compensate as per their policies.

5. Do you offer refunds?

Due to being customised products, we unfortunately do not issue refunds after the order has been placed.

6. What if I want something I can’t see on your website? Do you do custom requests?

Yes! We love helping you bring your ideas to life so if you have a custom request, please contact us on the Facebook page or email info@4littledreamers.com.au